Our experts can schedule a WhatsApp, FaceTime, or Skype session to guide
you through taking your measurements. We also provide detailed video tutorials on how to measure yourself accurately.

Yes, we ship worldwide, including the US and UK.

We accept a variety of payment methods, including UPI, Bank Transfer, Net
Banking, PayPal, CCAvenue, and others.

Our standard customization period is 45-50 days, followed by a shipping
period of 4 to 7 days.

No, we do not accept cash on delivery.

All orders are final and are non-returnable and non-refundable.

We offer free fitting assistance for up to 3 months after the delivery of
your outfit. However, the cost of shipping the outfit to our studio in
Ahmedabad will be borne by the client.

Yes, our outfits include up to 3 inches of margin to allow for adjustments.

This depends on the style, embroidery, and other factors. For more information, please contact our team at +91-9833771342, and we will do our best to accommodate your request.

We recommend professional dry cleaning only. Please avoid petrol wash or
washing with water as it can damage the fabric. Do not press the garment
directly with a hot iron.

While we do not have tailors associated with us in the US/UK

All orders are non-exchangeable.

No, we do not have any dry cleaning associates in the US/UK.

Yes, we do offer gift packaging. For more details or to request gift packaging, please email us at sales@shyamalbhumika.com or WhatsApp us at +91-9833771342.

Once an order is placed, it is processed immediately and production begins.
As a result, cancellation or changes to orders are not possible after the
transaction is completed.

We will share tracking details with you once your order has been shipped.

Order processing begins immediately after the transaction is completed.

Please contact our customer support team for assistance.

We use UPS, FedEx, Bluedart, and DHL for shipping.

You can reach out to us via email at support@shyamalbhumika.com.

Yes, we do use vegan fabrics upon request. If you're interested in a vegan fabric option, please contact our Customer Care Team to discuss your preferences and ensure we can meet your needs.

You can reach us at sales@shyamalbhumika.com or WhatsApp us at +91-9833771342.

For job recruitment inquiries, please send your resume and cover letter to our team at recruit.snb@gmail.com.

If you're interested in applying for an internship, please send your resume and a brief cover letter to our team at recruit.snb@gmail.com. Be sure to mention the department you're interested in and your availability.

We currently have stores in the following
locations:

Ahmedabad, India

Mumbai, India

Delhi, India

Hyderabad, India

Los Angeles, USA

We also accept online orders. For more details, please contact us at sales@shyamalbhumika.com or call us at +91-9833520520.

Our Customer Care Team is always happy to assist you. You can reach us by:

Call or WhatsApp: +91 9833520520
Available from 10:30 am – 7:30 pm IST (Monday to Saturday)

Email: sales@shyamalbhumika.com

Our Customer Care Team will respond to your query within 24 hours to help you resolve any issues.

India: We offer FREE SHIPPING for all orders within India.

International: For orders above USD 500, we provide free shipping. For orders under USD 500, a shipping charge of USD 30-40 will apply.

All Shyamal & Bhumika orders are shipped internationally from our warehouse in Ahmedabad, India. Occasionally, customers may need to pay additional import duties and taxes once a shipment reaches their country.

Customs Duties: Most orders do not incur additional fees, but if customs charges are assessed, you will be responsible for paying them.

Responsibility: Shyamal & Bhumika is not responsible for non-delivery of orders if these duties and taxes are not accepted and paid by the recipient. Refunds will not be provided in such cases.

Yes, you can change the shipping address before your order is billed or shipped. Please contact our Customer Care Team as soon as possible to make the change.

Yes, you can collect your online order from any Shyamal & Bhumika store. Please make sure to contact our Customer Care
Team and inform them of your preferred store for pickup at least one or two days before shipping.

Our courier partners will always call you before delivery to confirm your availability. If you are not available at the time of delivery, the order will be re-dispatched after your confirmation.

Rescheduling: Our delivery partner will contact you to reschedule the delivery. A maximum of three delivery attempts will be made at the provided shipping address.

Customer Support: If delivery is still unsuccessful, our Customer Care Team will reach out to you to understand the issue and help find a solution.

To help you choose the right size, we provide a detailed size chart for each product on our website. Additionally, our Customer Care Team can assist you with sizing questions and guide you through the process of taking accurate measurements. For custom orders, we can schedule a WhatsApp, FaceTime, or Skype session to help you with the
measurements.

Yes, we offer a made-to-order, allowing you to customize your outfit according to your preferences. Whether it’s specific
measurements, fabric choices, or design elements, our team will work with you to create a bespoke piece. Please contact our Customer Care Team to discuss your requirements and begin the customization process.

If you receive the wrong product, please contact our Customer Care Team immediately. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect item. Our team is committed to resolving the issue swiftly to ensure your satisfaction.

If the product you ordered is out of stock, we offer a made-to-order/customization service to fulfill your request according
to your size preferences. Please contact our Customer Care Team to discuss the details and ensure we can accommodate your needs.

If you encounter a payment gateway error message and your transaction fails, please follow these steps:

Retry: Try the transaction again to see if the issue resolves itself.

Check Details: Ensure all payment details are entered correctly.

Contact Us: If the problem
persists, contact our Customer Care Team at sales@shyamalbhumika.com or call +91 9833520520. Provide any error messages or details you received to help us assist you effectively.

Our team will investigate the issue and help you complete your purchase.

If you notice any suspicious activity or unauthorized transactions during the payment process, please follow these steps:

Contact Us Immediately: Reach out to our Customer Care Team at sales@shyamalbhumika.com or call +91 9833520520 as soon as possible.

Provide Details: Share any relevant details, such as error messages, transaction IDs, or descriptions of the suspicious activity.

Secure Your Information: Ensure your payment information is secure and consider contacting your bank or payment provider to report the issue and take additional precautions.

Our team will investigate the situation and take appropriate action to resolve the issue.

To register with us, follow these steps:

Visit Our Website: Go to the registration page on our website.

Fill Out the Form: Provide the
required information, such as your name, email address, and password.

Submit: Click the “Register” button to complete the process.

Alternatively, you can register during checkout by creating an account with your order.

Registering with us offers several benefits:

Faster Checkout: Save your shipping and payment details for quicker future purchases.

Order Tracking: Easily track the status of your orders and view your order history.

Exclusive Offers: Receive updates on special promotions, discounts, and new arrivals.

Personalized Experience: Enjoy recommendations and content based on your preferences and purchase
history.

If you forgot your password, follow these steps to reset it:

Go to the Login Page: Click on the “Forgot Password” link on the login page.

Enter Your Email: Provide the email address associated with your account.

Check Your Email: You will receive a password reset link in your email. Click on the link and follow the instructions to create a new password.

If you encounter any issues or do not receive the reset email, please contact our Customer Care Team at sales@shyamalbhumika.com or call +91 9833520520 for assistance.

Yes, you can edit your personal information. To update your details:

Log In to Your Account: Access your account by logging in on our website.

Go to Account Settings: Navigate to the “Account Settings” or “Profile” section.

Edit Information: Update your
personal information, such as your address, phone number, or email address.

Save Changes: Make sure to save the changes to update your information.

If you need further assistance or encounter any issues, please contact our Customer Care Team at sales@shyamalbhumika.com
or call +91 9833520520.

Email Unsubscription: Click on the “unsubscribe” link at the bottom of any of our promotional emails. This will remove you from our email list.